Terms and Conditions

Last Updated: 08/22/2024

Welcome to LuxEnigma Steps! By accessing or using our website located at [www.luxenigmasteps.com] (the “Site”), you agree to be bound by these Terms and Conditions (the “Terms”). These Terms are designed to provide clarity on how our services are offered and to ensure that your experience with us is secure and satisfying. Please take a moment to carefully read these Terms. If you do not agree to any part of these Terms, please refrain from using our Site.

1. General Information

LuxEnigma Steps is dedicated to offering luxury sneakers and related products through our online platform. Our business operates from 3065 Daniels Road, Winter Garden, FL 34787, where we manage our operations, including customer service, product inventory, and shipping logistics. We pride ourselves on delivering a seamless shopping experience, from browsing our curated collections to receiving your items at your doorstep. Should you have any questions or need assistance, we are always here to help. You can reach us at support@luxenigmasteps.com, and our team will be happy to assist you with any inquiries.

2. Use of the Site

You are welcome to use the Site in accordance with these Terms and all applicable laws and regulations. We expect our users to access and utilize the Site responsibly. This means that you are responsible for ensuring that your use of the Site complies with all relevant laws in your jurisdiction. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe that any actions you take on our Site violate these Terms or any applicable laws. This includes any behavior we deem harmful to our business interests, or that negatively affects the experience of other users.

3. Product Information

At LuxEnigma Steps, we strive to provide accurate, complete, and current information about our products, including descriptions, images, pricing, and availability. However, we acknowledge that mistakes can occur, and despite our best efforts, some product details may occasionally be inaccurate or incomplete. We reserve the right to correct any errors, inaccuracies, or omissions, and to update product information at any time without prior notice. We also reserve the right to cancel orders if the product information was incorrect at the time of purchase, ensuring that your trust in us remains our top priority.

4. Pricing and Payment

Our goal is to offer luxury products at competitive prices, ensuring that you receive value without compromising on quality. All prices listed on the Site are in U.S. dollars unless otherwise noted, and they are subject to change without notice. When you place an order, you agree to pay all charges incurred by you or on your behalf at the prices in effect when such charges are incurred. This includes all applicable taxes, duties, and shipping fees. We accept a variety of payment methods to make your shopping experience as convenient as possible. By providing a payment method, you warrant that you are authorized to use it and that you authorize us to charge the full amount of your order to that payment method.

5. Shipping and Delivery

We understand the excitement of waiting for your new sneakers to arrive, and we work hard to ensure prompt and reliable shipping. We offer both domestic and international shipping, with fees and estimated delivery times provided at checkout. While we do our best to meet these delivery estimates, please note that they are only estimates and not guarantees. Factors beyond our control, such as customs delays or shipping carrier issues, may occasionally affect delivery times. We ship orders Monday through Saturday, excluding certain U.S. holidays, to ensure that your purchase arrives as quickly and safely as possible.

6. Returns and Exchanges

Your satisfaction is our priority, and we want you to be completely happy with your purchase. If, for any reason, you are not satisfied, our return policy is designed to make the process as straightforward as possible. You have 3 days from the delivery date to submit a return request. Once your request is approved, you must ship the item(s) back to us within 7 days. To be eligible for a refund or exchange, all returned items must be unworn, unused, unwashed, and in their original condition, including all packaging and authenticity tags. Certain items, such as final sale items, are not eligible for return. Please refer to our detailed Return Policy on the Site for more information.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the exclusive property of LuxEnigma Steps or our content suppliers. This content is protected by U.S. and international copyright laws, ensuring that our brand and the materials we create are safeguarded against unauthorized use. You may not reproduce, distribute, display, sell, or otherwise use any content from the Site for commercial purposes without our express written consent. We are committed to protecting our intellectual property, and we take any infringement seriously.

8. Limitation of Liability

To the fullest extent permitted by law, LuxEnigma Steps and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages that arise out of or are related to the use of the Site or the purchase of products from the Site. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our liability is limited to the maximum extent permitted by law, and in no case will our liability exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless LuxEnigma Steps and its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Site, your breach of these Terms, or your violation of any law or the rights of a third party. This indemnification obligation survives the termination of these Terms and your use of the Site, ensuring that we are protected from any actions that result from your interactions with our platform.

10. Privacy Policy

We take your privacy seriously, and your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to our collection and use of your data as described in the Privacy Policy. We encourage you to review our Privacy Policy regularly to stay informed about how we protect your information and respect your privacy.

11. Changes to the Terms

We are constantly working to improve our services, and as a result, we may need to update these Terms from time to time. We reserve the right to modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page, and the updated date will be reflected at the top of the document. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

12. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or the Site shall be resolved exclusively in the state or federal courts located in Orange County, Florida. By using the Site, you consent to the jurisdiction of these courts and waive any objections to such jurisdiction or venue.

13. Contact Us

If you have any questions about these Terms, our practices, or your dealings with LuxEnigma Steps, we encourage you to reach out to us. We value your feedback and are here to assist you with any concerns. You can contact us at:

LuxEnigma Steps
3065 Daniels Road
Winter Garden, FL 34787
Email: support@luxenigmasteps.com